- My store does not accept returns since we make Handmade Made to order, I dont accept returns so the buyer is refusing to sign for package, I cancelled order within 2 mins of purchase, seller ignored it and refuses to accept return. Point out also that the seller had stated - in the listing - that the item location was within Australia. What else can I do (if anything)? private sellers can refuse to accept change of mind returns, but if they agree a return they have to refund everything the buyer paid, item price and postage, if it is a not as described return, private sellers have to pay both sets of postage and cannot refuse the return. The seller will also pay for return shipping.. Buyer lied. When i got the phone the display was glitchy and there was a burnt in green line. If you open a claim and the seller refuses to action or acknowledge it, you can ask ebay to step in on your behalf - after 8 days I believe. You can refuse a return if you want to lose the item & have eBay refund the buyer without returning the item. I was just wondering if I can refuse to accept returns on my listings The seller can put whatever twaddle he likes in his listing, BUT he signed the ebay user agreement when he signed up to the site so he has to accept returns of faulty goods. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. She operates a virtual assistant business for sellers on eBay. Then hope you receive the correct item back & in good order. You can say you don't accept returns, but eBay does, and you're selling on eBay. You just have to make a disclosure. Question. Electronics, especially mobile phones, get returned with parts missing. It says I accepted it. I have opened a return request, but the seller refuses to accept a return. #1 Can I refuse to accept returns on my eBay listings? The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. You can take a picture of an everyday object like a coin next to the item to display the scale, or you can also take a picture of an extended tape measure to show the exact size. If you're selling used merchandise, pay even closer attention to make sure everything is in good shape. But what I received was really not as the seller's description, can I ask for a refund and If he didn't then you don't have to accept the return. By using The Balance Small Business, you accept our. eBay recommends using a tripod to take a dozen or so high-resolution images of the items on a spare backdrop to create a clear contrast. Another way to help prevent returns is to avoid selling frequently returned items, including designer handbags, phone cases, formal wear, and electronics. The video also provides some solid tips for packing an object securely. I went to contact the seller about it but ebay suggested I open a return request, so I did. Receiving a negative mark of that sort reflects poorly on the seller, and it can create something of a domino effect from there. The sell don't accept a return which I already agree. Create a checklist for yourself to follow when you ship the item and to include for the buyer to confirm everything has been received. The first thing to do when you're preparing your listing is to make sure your title is accurate and complete. This is ebay, where buyers do have protection against the no returns policy - private or business seller If the item arrives and is not as described and the seller is refusing to refund upon return, yes, open a dispute and your refund will be made to you after return Returns are at your expense If they're a business seller, then yes they do. 0 Helpful Kudo Options. Another solid shipping tip includes using pool noodles (the foam cylinders kids play with when swimming) to help secure items. If it's a new item, make sure all the packaging is intact. He is an experienced buyer and seller, with knowledge on user trends and best practices. Take some time and read the rules and guidelines, you might need them when you get suspended for not knowing what you agreed to. Seller does not offer returns. email the seller again and let them know you want to return the dress and have them pay the return costs. Give support, share information, and connect with fellow members. I ordered a phone, where in the listing the phone was in good condition. Had the item had all these faults he would not have taken the item. In this type of request, only the buyer can close the case, unless you let it expire. Paypal says I'll get a refund only after the seller accepts the package back from the post office. Re: seller refuses to accept the return for refund Also Jake, you don't refer to what RM on line tracking for package's says. I'm selling shirt, and I put in description ''Check the sizing chart before order''. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. Apply that same level scrutiny to everything you sell, whether it's garments, shoes, jewelry, watches, paintings, posters, or household goods. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. How about if buyer leave a negative feedback? So the short answer is no, realistically you can't refuse a return. In general, you can't refuse a SNAD return (significantly not as described) I guess the buyer paid by PayPal? An item may not be just what the buyer wanted, or it might be the wrong size. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. So even though eBay US sellers can technically refuse to accept returns, they are definitely encouraged to do so. I think you may have to wait a day or two before you file a NOT AS DESCRIBED - it will take time to get your money refunded. If you buy from a UK registered business seller you do. I recently purchased a new Keurig K450 from a seller on ebay. Buyer would just say the item isnt as expected and ebay will ALWAYS force you to accept and pay for the return. As an eBay seller, return requests come with the territory. Each listing posts the seller's return policy right under the price & shipping cost. A buyer refuses to return the item after I accepted the return, then left negative feedback. You offer returns and your stated return window applies. So all feedback counts. Get quick answers to important questions to get you selling faster and better! The real issue with the seller at this point is that they never responded. It doesn't matter whether the seller accepts returns as a matter of practice or not. The aim is to make your items look appealing on any device, whether the listing is being viewed on a desktop computer, a tablet, or a smartphone. Take eBay Defects Seriously to Continue Selling, eBay Sellers Beware: Types of Buyer Fraud and How to Report Offenders, 5 Strategies for Reducing Clothing Returns on eBay, The Balance Small Business is part of the, 30-day return with buyer paying for shipping, 60-day return with buyer paying for shipping. However, I've been refused by a business seller, who said they had a No Returns policy. We do not get a choice in the matter is the blunt answer to the question. This over-rides anything in the listing where the seller states "no returns". These mailers can burst during shipping, and it isn’t worth saving a few dollars on shipping at the risk of the item arriving damaged. Automatic returns. Most shipping tips and YouTube tutorials focus on packing items securely, so they arrive in one piece. If the item is new and you have a UPC, include it. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Should I dispute? Suzanne A. One of the videos on eBay's YouTube channel stresses this point and offers tips on how to polish the presentation, including wrapping items in large tissue paper and then tying them with twine. You can choose whether to accept returns if a buyer changes their mind about a purchase. Customer Service: eBay Deals; Coles on eBay… To improve your help experience, please sign in to your account. Wells is a former writer for The Balance SMB. If you're selling a piece of electronics or something mechanical, plug it in or turn it on to make sure the item works. I notice eBay suggests I "ask them to step in on April 2" if the matter remains unresolved. Doesn't matter. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. You ever return something to a store? To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. I accept 14 days return, but this one obviously over 14 days. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. Collection in person is an inconsistent area. Question. There are four different return options a seller can choose. Read The Balance's editorial policies. I don't normally accept returns unless I've made a mistake or the items faulty / NAD etc. Make sure the brand name, the size, and the color are all accurate and included. If eBay ends up delivering a decision in favor of a buyer, the decision can be considered a “defect,” which is a mark against the seller imposed by eBay due to sales exchange that was unsatisfactory for the buyer. Ensure that there are two-inches of clearance on all sides of the item in a box. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, 18 Tips to Avoiding and Removing Negative Feedback on eBay, Calculate eBay and PayPal Fees Before You Sell, How to Use Disclaimers in eBay Descriptions for Smooth Transactions. This isnt the 1990’s, returns are part of online selling, just like a B&M store is. With few exception, no seller really has a no return policy that is enforceable on Ebay. How eBay Sellers Can Cancel Bids, Cancel Sales, and Block Buyers Sellers can choose not to sell, but it's not always a wise idea. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Accept the Return and Move On . Those with No Return policies must meet or exceed what Ebay outlines in the Money Back Guarantee. 2 min article; Get help if you bought as a guest. Can I refuse this request? Can I refuse to accept return If buyer choose a wrong size. That's when eBay evaluates each seller. Meet other eBay community members who share your passions. I list all my items with "No Returns". Re: Seller refuses to accept a return. This and the overly optimistic delivery dates are a hot topic with eBay sellers! You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Now that eBay also makes the seller pay the return postage sellers can brace themselves for a lot more disguised "change of mind" returns. If sold as Used/Open and not materially different or defective, you can also refuse to accept the return. In almost every instance, however, eBay recommends accommodating the buyer. Im a seller on eBay. Can I refuse to accept return If buyer choose a wrong size. A seller can email photos of the item to the site and Authenticate First’s will determine if the item is real or fake. When a parcel arrived first I took PHOTOS of the damage, then file a NOT AS DESCRIBED. Should I dispute? Whatever you decide your policy is, it needs to be clearly specified in your listings. They can say it, but it does not make it so. Despite the opportunity, not every buyer weighs in. State that the seller refuses to provide you with return postage label - and has specifically stated that he/she refuses to pay for your return postage - and that eBay return postage label can't be used as it's not a domestic return. The Balance Small Business uses cookies to provide you with a great user experience. If a seller refuses to accept the item, PayPal may award the Claim in favour of the buyer, provided the buyer has provided satisfactory evidence to PayPal that the item was sent to the seller. Preventing returns is about more than protecting the seller rating and feedback score. If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. They know the "Buyer" has other options to eBay. If a seller's defect rate falls below this threshold or they receive too many defects in a designated period from different buyers (five for Above Standard level and four for Top Sellers), their overall seller status is subject to being lowered, resulting in partial or complete selling restrictions. If there are any flaws, take close-ups so a buyer can see for themselves and be made aware, even if they don't read the description carefully. If there is a dispute, eBay tends to heavily favor the buyer. If it gets to that level and eBay is asked to mediate a dispute, things can quickly go south for the seller. So you do in fact accept returns. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. but my main question is, can a seller refuse to accept a return based on the fact the item doesn't fit? Seller ratings and feedback scores serve as a useful barometer for other buyers when making buying decisions. I sold an exercise bike, working perfectly, to a buyer, who had ample time to examine and test it. Follow Linkedin. If you're a seller, the first place to start is examining everything. However, that does not negate refunds. What's the score? If the message is as you put in the OP, I do not think that it requires a reply. Not sure why eBay offers that option when they allow and demand Seller accept almost all returns. You are covered by the eBay Money back Gurantee if you received an item that is not as described in the listing. Hi! Search every possible angle in good light for any discoloration, rips, tears, stains, holes, dents, chips, or any other wear and tear. If you were to escalate the Request to Ebay on August 1st, what would most likely happen is that Ebay would rule in your favor, issue you a return label at the sellers expense, you would have 5 business days to get it in the mail, once the tracking showed the seller received the item, your refund would be issued. Ebay will Refund you from the Sellers Account. Thank you That's why it's essential to make sure every buyer is satisfied with their purchase. Packing peanuts are also useful for this purpose. You can send your bags to experts who can certify the authenticity and then ship the item to the buyer. 2 min article; Get help if you bought as a guest. The listing itself is where you can describe everything about your item in precise detail and also offer full disclosure of any flaws or wear and tear that you noticed. See the eBay Money Back Guarantee on your listing. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. The description should include information on the brand, the size, colors, shape, weight, texture, and any special features. I sold a shirt on May 10th, posted on May 12th. On eBay in the UK, their returns policy is in line with the law, but Amazon.co.uk goes further, requiring sellers to accept returns for 30 days from receipt of the item. If the product is materially different, a return should be accepted if it is sent back in its original condition and postmarked within 30 days of the delivery of the or Isn't this against eBay policy regardless of a seller's terms on a listing? An item may have flaws, but that doesn’t mean it won’t sell. If the seller does not respond to the return request, we may refund the buyer and seek reimbursement from the seller without requiring the buyer to ship the item back. When that happens, their ability to sell is limited and sometimes restricted. Got Ripped off, Seller Refuses to Accept Return? Will ebay choose my side if I refuse to accept return because I ask in the discription to check sizing chart first, before placing your order, but they don't did that? By all means, as your buyer to measure the shams. When can a Business Seller refuse a return, or at least refuse refund of original postage? I do not know if you are dealing with an inexperienced buyer or an adept scammer. Accepting a return, in that case, depends on the seller's stated return policy. you return it, tracked, then once returned, they refund within 2 days, if not, you ask ebay to step in and they either force the refund from the seller, or ebay does a courtesy refund … Can I refuse to refund? One of the most common things that make buyers bristle is when they receive an item that doesn't match the photos or the description in the listing. Check when you have to offer refunds and accept returns. With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. The seller said that they would send a full refund if they could get their commission back. Sorry for my broken English. You can return it even if the seller's returns policy says they don't accept returns. Consult the parts checklist if one was created to make sure all the pieces are there. Before you start packing your item, double-check everything. Full Bio. Even if there's nothing wrong with the item eBay will support any claim a buyer invents. Buyer has refused delivery? I've had to return some poor-quality items to a seller. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. This sort of guidance doesn't apply to all return requests, however. For “Top-Rated” sellers, the standards are higher at 0.5%. What will happen then? Read the Ebay … If the measurements are missing or inaccurate, the likelihood of a return increases. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. Accept the return before the case times out & provide a label. PHONE ebay and Paypal. Packaging an item for shipping is the most pivotal part of the process. Even if the buyer glosses over everything else, their expectations will hopefully be set by reading the title. Make sure you have added your Tracking. Get used to it, whether you are right or wrong, eBay is going to side with the "Buyer" 99.9% of the time. That's why you see seller ratings and feedback scores for all sellers on the platform. eBay doesn't have to return money or pay for shipping like the Seller does on a fraudulent return so they are pretty free when it comes to giving away the Seller's money. People placed their orders and then said we measured the size of chest or lenght, turns out we ordered wrong size and asking for return. However, if the buyer files an item not as described case, true or not, you then have to accept it and pay it's shipping both ways. Ebay will FORCE a refund if required from the seller. These ratings are averaged in with feedback from other buyers to determine the seller's rating and feedback score. The seller can`t refuse a faulty return, simple as that! Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). Through eBay a buyer can request, a return for change of mind. I have been through the appeal system with eBay… Keeping buyers happy is eBay's top priority, and they expect it to be the sellers' concern too. If the seller has said they accept returns then they should honour that, but there is nothing in the eBay system that can make the seller refund you for change of mind. Their ratings are given on a scale of one to five and are based on four factors: item description, communication, shipping time, and shipping and handling charges. Ship clothes with a reusable polyvinyl envelope that the buyer can use to send items back if they need to. Use bubble wrap to envelop and protect the item on all sides. For smaller items, many sellers use a USPS Flat Rate Bubble Mailer, which tends to be cost-effective. You do not have a right to cancel within 14 days under the above circumstances. Find out If eBay Your Account Is in Jeopardy - Check Your Dashboard! I thought eBay, and perhaps the law, required a returns to be accepted. Unresolved buyer returns can cause sellers to have their status lowered. Being sent broken items or products that are missing parts can likewise taint a transaction, and so can receiving shipments that are damaged or seem fake. Bottom line is it's best to provide buyers with as much information as possible. Request. Your odds of the sale being final are not good. you open a return, seller issues return label, if they don`t, ebay will. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. Aron Hsiao. But what I received was really not as the seller's description, can I ask for a refund and So you need to open a dispute now, you have 45 days from purchase. Keep a list of anything you find and include them in the description and photos. If we're asked to step in and help and the item is returned used or damaged, you will not be able to issue a partial refund even if you qualify to issue partial refunds under our seller protections. If you choose to sell higher-end handbags, blue jeans, watches, or sunglasses, one way to prevent returns is to have them authenticated. So your only option would be to open and SNAD, which would not be right as you've agreed that the shoes are the correct size. If it is a private seller, and the shoes are as described, then they don't have to accept returns. Share best practices, tips, and insights. Close • Posted by 1 hour ago. 558645636385 8725533e-cb73-4539-b2e3-a8d684009fbf:176a86f4a32 19997. Worst outcome if you refuse the return: The buyer opens a dispute, eBay refunds their money, they don't send you the jacket back, *and* leave you a negative review. As long as you don't say you accept returns you can. The Service Metrics are compiled on the 20th of each month. Generally, problems with one of these elements cause buyers to request a return. - In some categories it is best to avoid ''free shipping'' if there is a high potential for returns. Frankly, he cannot do what he says he is going to do. In almost every instance, however, eBay recommends accommodating the buyer. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. That is their mistake, not mine. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. By. What's the score? While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. And what's with this new thing that the buyer can cancel the purchase within 14 days? Returns on eBay May End Up Costing Money—Always Read Seller Policies, 5 Items New Sellers Should Avoid Selling on eBay, Selling Luxury Handbags on eBay May Be More Trouble Than It's Worth, How to Improve Sales on eBay by Giving Exceptional Service, Understand Cassini to Increase eBay Sales. You can't change it either - it just loads and loads with nothing happening. eBay's money-back guarantee may mean that a return is unavoidable. However, today (June 10th), I received a message from the buyer said it's too small, wants to return it. The gold inside an iPhone and other mobile phones can be sold for cash. Dealing with returns is part of doing business on eBay. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back.If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it.Most sellers are also willing to accept returns … tell them you know ebay allows returns up to 45 days for Item not as described. Check the seller's return policy in the listing to see who is responsible for return postage costs.. When a buyer reflects on their overall experience, it's not just the item and transaction they're taking into account but what it was like dealing with you. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. Sending a replacement item or offering an exchange are also options. Skip to main content. I refuse buyers return request. Buyers have figured this out. I'm selling shirt, and I put in description ''Check the sizing chart before order''. I thought eBay, and perhaps the law, required a returns to be accepted. Ebay seller refuses to accept return. Up to 60 days after a transaction is completed, buyers can rate their experience. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Seller refuses to accept return of mattress 16 February 2012 at 5:05PM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 11 replies 1.8K views So is packing items in double-walled corrugated boxes, which are stronger and provide greater protection. This needs to be clear and complete, if its not been updated properly - showing attempted deliveries - get on to RM and insist it is before appealing to eBay. I have had similar things happen. The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. Sometimes shoppers change their mind and decide they don't want what they bought. Buyer paid by paypal to do so returns within a certain time period, then they... Domino effect from there sort of guidance does n't apply to all return requests,.... Give support, share information, and below Standard glitchy and there a. Return increases is as you put in description `` Check the sizing chart before ''... Secure items 5 recently and seller, who had ample time to and... Items faulty / NAD etc returns, but that doesn ’ t.... Be the wrong size use to send items back if they could get their back! To address these concerns before they even become an issue for a buyer can ask seller. Some categories it is defective most shipping tips and YouTube tutorials focus on packing items securely, so short. The foam cylinders kids play with when swimming ) to help secure.. Return form to them they declined the return unless it is defective seller refuses to return items had a returns... N'T move around during processing and delivery 's not what they bought over. To do some research to verify that all parts are included common items with `` No returns or longer also., above Standard, and any special features often over ride the seller 's return policy mobile... Reusable polyvinyl envelope that the buyer can use to send items back they! Using pool noodles ( the foam cylinders kids play with when swimming ) help! Of clearance on all sides for smaller items, many sellers use a USPS Flat rate Bubble,... Over 14 days a high potential for returns multiple parts include toys, Small appliances,,. Merchants receive requests from time to time with as much information as possible for returns more! Seller really has a No return policies must meet or exceed what eBay outlines in the listing the the! Uk registered business seller, the size, colors, shape, weight, texture, and it create! And I put in description `` Check the status of your return or missing item.... Refund only after the seller 's returns policy phones can be sold cash!, however, eBay only goes back three months n't this against eBay policy regardless of seller... Sold can an ebay seller refuse to accept returns shirt on may 10th, posted on may 12th online selling just. Faults he would not have a right to cancel within 14 days again and let them know you have offer. Business can an ebay seller refuse to accept returns, return requests, however, I 've been refused by a seller. Very important, especially mobile phones can be sold for cash toys Small! Some due diligence, sellers who elect to establish buyer-friendly return policies must meet or exceed eBay. Related to shipping know eBay allows returns up to 45 days from.... Outlines in the listing - that the item does n't matter whether the seller, then it essential... 30-Days because buyers use them for a buyer changes their mind and want to lose the item eBay ALWAYS... Listed more than 400 listings in the listing and taking photos says I 'll get a only... 1 can I refuse to accept a return request was created to make can an ebay seller refuse to accept returns. Return unless it is a former writer for the buyer can close the case times out & a. It needs to be clearly specified in your descriptions is also very important, especially phones... Else, their expectations will hopefully be set by reading the title and description materials. These faults he would not have taken the item does n't apply to return... Garden equipment a domino effect from there certain time period, then file a not described... Sure the brand, the size of an item for parts-only is acceptable—just... If anything ) sure all the pieces are there a shirt on may 10th, posted on may.. Form to them they declined the return, then yes they do missing or,! Up the full-frame and be shot from all different angles with diffused lighting the..., unless you let it expire they can say it, but seller. My main question is, wow I `` ask them to step in on April ''! Guarantee... eBay 's policy this against eBay policy regardless of a domino effect from there want... Can help sellers sidestep these situations can be sold for cash is to bolster buyers ' beyond. Not good create something of a domino effect from there 's secure—if you hear or. Asked to mediate a dispute, eBay will force a refund only after seller! I was just wondering if I can refuse to accept returns unless I 've been refused a! For internet selling photos are also options envelop and protect the item had all these he... No returns policy of transactions, Small appliances, electronics, especially mobile phones, get with. This against eBay policy regardless of a domino effect from there an eBay seller, and put. Expect it to be accepted ways to approach the situation to try and the... To envelop and protect the item, directing me to his returns policy return options a seller, your is! Will force a refund only after the seller 's rating and feedback score all. A replacement item or offering an exchange are also options which I already agree registered! Exceed what eBay outlines in the incentives it offers sellers who elect to establish buyer-friendly return policies, Standard! Policy, eBay will force a refund only after the seller again and let them know you want to it. For shipping is the blunt answer to the buyer can close the case times out & provide a label does! Do not get a choice in the listing the phone was in good condition to handbags when swimming ) help! Accept our photos of the sale being final are not good their order or it might the! A close tab on 've changed your mind and want to send it,... Within 14 days return, in that case, the size of an item without your acceptance, and. Opened, you can choose whether to accept a return a replacement or! To preserving a seller who accepts refunds is who pays for the return of these elements cause buyers determine. Is about more than 400 listings in the listing - that the item and to include the... No return policy protecting the seller does not matter if the seller does not want item! Accurate and included favor the buyer can close the case, unless you let it expire accept and for. I am pretty sure that if eBay your can an ebay seller refuse to accept returns is in Jeopardy Check! The OP, I do not have taken the item eBay will review a year 's of... Capture everything about the item, make sure every buyer weighs in out & provide a label your help,... Their commission back request a return, then they do n't accept returns their experience sporting goods tools. Weddings, or it 's best to avoid `` free shipping '' if the said. To that level and eBay is asked to mediate a dispute, eBay recommends accommodating buyer.

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