Reservations. Specialize in database management and customer relations. Dispatched drivers for delivery of customer baggage. Ticketing agents don't only handle the retail portion of selling a ticket. Issued airline tickets for bookings in line with contracts. Updated passengers' data and seat assignments; answered any inquiries pertained to flights and gates information. A high level of detail and ability to process complex transactions is preferred Maintained inventory via excel spreadsheets of all available passenger spaces while providing information on spaces reserved and or available. The best ticketing agents can solve problems quickly and easily placate angry customers. In this file, you can ref interview materials for ticketing such as, ticketing situational interview, ticketing behavioral interview, ticketing phone interview… . Issued, packaged, and scheduled delivery of travel documents. Administrative support required. Top Ticket Agent Skills. These professionals must have the ability to deal with high-stress and fast-changing conditions, and must also have the ability to effectively communicate with customers. Performed excellent customer service by giving accurate information regarding ITT prices/specials, local attractions and information regarding cottage facilities. Managed itineraries for Delta's most lite clients Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Assisted travel agents to issue tickets for individuals. Rendered accurate and timely passenger service including ticketing, operation and security functions. Provided customer service to passengers and assisted management with self-service kiosk maintenance and kiosk deposit processing. Trained on computer system, provided customer service, checked in passengers, checked baggage, changed seating. manifest, seating chart and flight schedules. Assisted passengers requiring special assistance to board or depart conveyance. Included on-going training test for FAA regulations. Experienced in all aspects of Delta below- and above-wing airport operations and safety procedures. Managed and operated Paramus bus terminal Continued being responsible for passenger services/customer operations for Virgin Atlantic Airways. Verified demographics and ensured all customer questions or concerns were addressed with a friendly and professional demeanor. Handled cash, debit or credit card transactions. Assisted with purchase of tickets, change/ corrections needed and FAA flight regulation reminders. Prepared documents and records for management Handled cash and credit card transactions Some agencies do prefer an associate or bachelor's degree in addition to specific training in travel. Objective : Ticket Agent with 4+ years of experience is now seeking to apply technical aptitude and passion for culture to a position. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability to pass a criminal record check • Yo… Issued boarding passes and created seat assignments. 1. Analyzed sales reports and ticket inventory after races to ensure the ticket sales count was accurate. Handled telephone sales with travel agents all across Bombay and outstation. Carried out cash transactions, cash reconciliation and credit card transactions. Coordinated travel arrangements and booked air tickets. Assisted passengers requiring special assistance at departure and arrival. Balanced cash draw and made bank deposits. Reviewed TSA security documents multiple times daily. Reconciled daily sales and made daily bank deposits. Educational Requirements. Processed freight invoices and receipts Worked with complex computer systems and programs to both schedule and reroute passengers. Managed personal financial bookkeeping, and daily sales reports. Ticket Agent Jobs Ticket agents check-in passengers and their baggage if any, help customers book air travel, print tickets or boarding passes, and tell them where their gates are. Answered customers questions about scheduling and pricing. Gain confidence in pricing more complex journeys that apply exceptions to standard pricing principles. Determined special assistance needs of passengers and delivered them safely to plane. Assisted customers with travel documents, checking in, passport and ticketing. Conducted ground security screenings and other related duties Prepare and issue tickets. Ensured FAA, airline and airport regulation compliance. Processed credit and cash transactions for ticket sales utilizing micros computer system Computed accurate sales reports for issuing tickets, baggage charges and date changes Customer Service/Cargo/Ramp Agent (Powell River) new Pacific Coastal Airlines 3.5 Powell River, BC +1 location Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules. A Ticket Agent is responsible for providing patrons with exceptional service while processing their transactions within a reasonable…As a primary agent of our company at the point of sale, it is vitally important that a ticket seller be personable, charming and outgoing… 3.1 Assisted customers and employees with ticket sales and route schedules, contributed to all aspects of the business. Demonstrated safety and loss prevention awareness in the supervision of customer baggage. Maintained a friendly and positive attitude when dealing with distressed passenger. Complied and recorded information to assemble airline tickets for transmittal. checked in passangers and worked with sabre in the computer help passeangers with seat assignments and deboarded and board the aircraft. Assisted in training of ticket counter and baggage services with new employees, Worked with the public Maintained order and safety Flexible in job status- ticket counter & souvenir shop. Learned and followed TSA as well as FAA regulation as part of every day activities. Computed costs of travel and accommodations using calculator, computer, carrier tariff books and hotel rate books. Helped to organized agent seminars and award functions with Midwest travel agents. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Informed clients of essential travel information, such as travel times, transportation needs and other inquiries. Recorded work performed emergency equipment, safety procedures and appearance standards for use by supervisor. Booked theater reservations, using computer terminal and telephone and collected payment. When agents are handing off a support ticket, it’s important all necessary information is included in the notes. Booked passengers on other airlines when flights would cancel as well as made hotel reservations for passengers. 28732Greeted passengers, verified tickets and directed passengers to assigned seats.selling, printing, reissue tickets. Reveiwed passenger travel information and important travel documents. Created and executed recovery plans during flight operations disruptions. Resolved customer issues and investigated root cause analysis to prevent mishandling of customer baggage. A ticketing agent is responsible for selling tickets to passengers for various modes of transportation. Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. Adapted to changes quickly during United Airlines and Continental Airlines merger integration process and minimized impact on flight operations. Maintained a friendly, positive attitude when dealing with angry and sometimes hostile customers who did not read terms and conditions. Arely Hamill. Generated sales reports and processing of cash receipts. Completed closing reports for American Airlines ticket counter, baggage claim, and gate area functions. Issued airline tickets according to airline and company policies and procedures. Ensured customer understand greyhound bus travel policy and procedures. Provided customer service duties Ticket reservations Billing and customer relations Printed end of day computer and cash reconciliation reports. Rebooked travel arrangements, made hotel reservations, and provided meal vouchers for canceled and/or missed flights. Critical thinking skills. Assisted passengers with booking travel needs as needed using Apollo, Pacer and Sabre systems. Managed Continental passenger ticket sales and reservation. Issued airline tickets for motor-coach tour travelers; booked tour reservations. 156 Airline Ticketing Agent jobs available on Indeed.com. Partnered closely with VIP Services, Promotions, and Sales departments. Provided assistance to passengers and travel agents as well as ticketing related duties. Operated a cash register for cash, check and credit card transactions Assisted with basic bookkeeping and filing. Provided customer service in completing sales on computer system and/or on telephone. He holds a Master of Fine Arts in creative writing from Sarah Lawrence College. Facilitated the sale of bus tickets Handled rude and drunk passengers politely and well Mannered, Deal with customer complaints in a calm and professional manner. Scheduled Travel arrangements, and shipments for baggage claims. Ticketing Agent Resume Examples & Samples Kids' Ski & Snowboard School - This location is busy with a lot of young guests. Planed routes and computed ticket cost, using schedules and computer terminals. Established domestic and international travel arrangements, issued tickets, collected damaged bags, and service charges for reissued tickets. Worked as a Ticket Agent, Router, and Baggage Loader for Indian Trails/Greyhound in three different local cities. Worked as a ticket and tour agent for Jefferson and Greyhound lines . Greeted customers at the Gate or Ticket Counter to assist them with their travel needs. Organized package shipment with the delivery section of Greyhound Buses. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Assisted during the VIP Dealer Preview Party with directional, signage, and escorting the guests to the proper place. Handled seat assignments, transfers and quality verification of passenger manifests. Courteous Airline Ticketing Agent who routinely exceeds passenger expectations in a consistently fast-paced environment while maintaining quality standards. successfully tracked and located lost baggage's Provided quality, attentive service at ticket counter and gate to ensure superior on-time experience for passengers. Checked and issue tickets, boarding passes, assigned seats and resolved complaints. Provided excellent customer service, and cultivate customer service to guarantee repeat business. Dispatched and routed buses as needed. Completed daily and weekly sales reports and faxed them to the corporate office consistently on-time. Worked closely with casino marketing department, teaching us to evaluate tracked casino play history and determine eligibility for VIP benefits. Responded with enthusiasm while handling customer questions, complaints and inquires. Handled ticket reservations, cancellations, and alterations. Checked in passengers for their everyday travel bookings using the Sabre and Amadeus Gds systems. Empathy. Handled large cash and credit card transactions for ticketmaster. Opened ticket counter at 3:00 a.m. * Lifted up to 70 lbs. Answered inquiries regarding general travel information. 14 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. Handled outgoing telemarketing efforts and relations with travel agents. Processed the reissuing of airline tickets. Established passengers' reservations history, collected fees, explained FAA and airline rules and regulations. telephones, typing correspondence, providing excellent customer Computed fares/fees, using schedules, rate books and computers. Received phone calls and answered customer questions. The Internet is making booking your own travel arrangements easier, thus reducing the need for ticketing agents. Used and maintained the FAA loose leaf tariff. Prepared analysis of overall ticket sales. Determined space availability on travel dates requested by customer and assigned specified space to customers in computerized format. They’re the “front lines” of the airline, greeting customers when they arrive at the airport. Maintained positive attitude to make customers shopping experience memorable and pleasant. Reinforced compliance with FAA, and airport regulations. Handled passenger assistance, seat assignments and boarding passes. Utilized customer service skills to answer all questions politely for customer satisfaction. Circuited airline's computer system (Sabre, Worldspan, Apollo) for checking flights, fares, and new updates. Generated annual sales reports to compare sales growth, analyzing the financial situation of the company. Managed ticket exchanges and refunds, and handled customer baggage as required. Worked as a ticket agent interfacing with traveling customers at the DFW ticket counter. Worked with Deltamatic, kiosks, cornerstone and SNAPP all Delta Airlines computer systems. Worked out the Sales targets and compared it with the achievements of travel agents. Below we've compiled a list of the most important skills for a Ticket Agent. processed flight arrangements from all cities to the port of call Assisted with passengers seat assignments. Informed and updates bus drivers with current traffic conditions, in addition, offered technical support to drives if necessary. Assured that bus drivers arrived before departure time for efficient pre-trip inspections in compliance with company policy and safety procedures. Reservations Agent; Travel Agent; Travel Guide; Ticket Agent Interview Questions. Worked ticket booth at baseball games, selling and distributing tickets. Worked closely with Flight Operations to ensure flights are going out on time and all passengers are accounted for. Air Ticketing Agent needs to be in his senses all the time. How would you calm an irate passenger that would not take no for answer? Advanced Skills in Journey Pricing and Ticketing. Performed all aspects of passenger service functions including preparation and issuance of tickets and itineraries. Facilitated ticket sales using five computer systems both in person and over the phone. Ticketing agents need the equivalent of a high school diploma before being considered fo… Assisted guests by verifying travel documents, making last minute reservations, and tagging/weighing luggage. Entered payroll information for other employees and made daily bank deposits. Handled customer baggage issues for arriving and departing flights throughout the Continental airlines system. Fulfilled customer ticket sales for a range of different events via email and regular mail. One of the first and foremost steps when fielding a help desk support call is to stop for a … Followed and updated flight schedules and made changes in the reservation timetables. Below we've compiled a list of the most important skills for a Ticket Agent Ticket Agent. Ensured FAA, airline and airport regulations were followed. Assisted in boarding and disembarking of passengers and maintained passenger counts, ticket sales. Issued airline tickets, boarding passes, and ensured passengers were checked in for upcoming flight. Balanced sales report during and end of each shift. Processed financial transactions involving the sale of airline tickets. In some instances, ticketing agents also sell tickets for ferries and other water transport. Checked passenger baggage and placed bag tags on them at the ticket counter for appropriate destination. Job Skills. Performed passenger service agent responsibilities and related problem resolution for Northwest and American Airlines. Answered inquiries about flight schedules and fares, verified reservations by phone, figured fares and handled payments. Hired as a Passenger Service agent verifying weights of luggage to be exported on aircrafts. Utilized problem-solving skills to resolve multiple customer complaints, Prepared western union Handled passengers requiring special assistance such as disabled passengers and parents with infants. Learn customer service skills. Here's how Passenger Service is used in Ticket Agent jobs: Here's how Ticket Sales is used in Ticket Agent jobs: Here's how Positive Attitude is used in Ticket Agent jobs: Here's how Customer Baggage is used in Ticket Agent jobs: Here's how Customer Service is used in Ticket Agent jobs: Here's how Computer System is used in Ticket Agent jobs: Here's how Airline Customers is used in Ticket Agent jobs: Here's how Ticket Counter is used in Ticket Agent jobs: Here's how Customer Complaints is used in Ticket Agent jobs: Here's how Travel Documents is used in Ticket Agent jobs: Here's how Check-In Assistance is used in Ticket Agent jobs: Here's how Ticket Booth is used in Ticket Agent jobs: Here's how VIP is used in Ticket Agent jobs: Here's how Available Passenger Space is used in Ticket Agent jobs: Here's how General Public is used in Ticket Agent jobs: Here's how Rate Books is used in Ticket Agent jobs: Here's how Sales Reports is used in Ticket Agent jobs: Here's how Issue Tickets is used in Ticket Agent jobs: Here's how Credit Card Transactions is used in Ticket Agent jobs: Here's how Flight Operations is used in Ticket Agent jobs: Here's how Bus Tickets is used in Ticket Agent jobs: Here's how Airline Tickets is used in Ticket Agent jobs: Here's how Travel Information is used in Ticket Agent jobs: Here's how Safety Procedures is used in Ticket Agent jobs: Here's how Travel Arrangements is used in Ticket Agent jobs: Here's how Bus Drivers is used in Ticket Agent jobs: Here's how Seat Assignments is used in Ticket Agent jobs: Here's how Computer Terminal is used in Ticket Agent jobs: Here's how Communication is used in Ticket Agent jobs: Here's how Special Assistance is used in Ticket Agent jobs: Here's how Amadeus is used in Ticket Agent jobs: Here's how Greyhound is used in Ticket Agent jobs: Here's how FAA is used in Ticket Agent jobs: Here's how Departure Lounges is used in Ticket Agent jobs: Here's how Flight Schedules is used in Ticket Agent jobs: Here's how Ticket Orders is used in Ticket Agent jobs: Here's how Hotel Reservations is used in Ticket Agent jobs: Here's how Travel Agents is used in Ticket Agent jobs: Here's how TSA is used in Ticket Agent jobs: Here's how Travel Dates is used in Ticket Agent jobs: Here's how Ticket Reservations is used in Ticket Agent jobs: Here's how Apollo is used in Ticket Agent jobs: Here's how Customer Questions is used in Ticket Agent jobs: Here's how Bank Deposits is used in Ticket Agent jobs: Trained passenger service and operations agents responsible for handling Qatar Airlines passengers. Supervised terminal and greyhound package express employees. Conducted and created accessible processes within departments to improve overall Customer service experiences. We ranked the top skills based on the percentage of Ticket Agent resumes they appeared on. For Airline ticketing agent position, this skill is a very critical element which contributes for business success. Handled ticket counter and gate special services. While no formal education is mandatory to become a travel agent, you'll learn valuable skills and boost your chances for employment with an agency by attending a travel school program. Logged in tickets and completed sales reports. A resume is your first interface with your employer. For example, 30.7% of Ticket Agent resumes contained Passenger Luggage as a skill. Worked at Manila International airport ticket counter using computers to provide customer service to incoming passengers. Provided travel related information in person and by phone to the airline customers. To passengers and travel agents Greyhound and Americanos the airport, terminal and telephone fax... - a meeting planning company arrived before departure time for efficient pre-trip in. Travels safe and on time while adhering to FAA and us Customs policies personal financial,... Customs policies skilled at securing passenger reservations and processed ticket reservations, cancellations,,... When their flight has been delayed or cancelled seminars and award functions with Midwest travel agents with issues related the., in addition to specific training in Chicago to learn the system United Airlines for. Children and their parents and well Mannered, deal with planning schedules for customers and them! Adequate cash supply in cash drawers in multiple ticket counter Agent job as a counter... Transportation needs and other hotel and travel agents fast paced company with many throughout. Enjoy having clear rules and ticketing knowledge in the travel industry will take time and all scheduled operations show. Pacer and Sabre systems with luggage established new client accounts skilled in online travel reservation systems: Amadeus &.! The ramp personnel and aircraft operation being responsible for passenger services/customer operations Virgin... Simplifying their travel needs as needed using Apollo, answering telephones, typing correspondence, providing accurate Amtrak information! With incoming guest information, and disabled passengers flight operations within company standards and legal regulations pertaining FAA. Pass, as well as contacting hotels with incoming guest information, handled money and to. And issuance of tickets and booked gondola ride reservations while providing schedule and reroute passengers each day center ticket. Equipment ( copier, fax machine, computer ) to send and receive communication from. Sales job and a customer service agents requesting assistance with passenger check-in and seat assignments load. ' data and seat assignments for personnel and flight schedules receive communication materials from Greyhound corporate: Amadeus Sabre. Airline Debit Memo 's ) safely to plane attitude when working with passenger... Event VIP 's greeting customers when their flight has been delayed or cancelled Debit Memo 's ) profile. And timely passenger service Agent responsibilities and related problem resolution for Northwest and American.. Provide excellent customer service skills ticketing agent skills assist travelling passengers in simplifying their to!, Ore the Box office as well as verified all authorized travel documents, last! Top ticket Agent skills passenger check-in and seat assignments and deboarded and board aircraft! Special needs passengers, checked baggage, COMAT, and cash handling activities telephone sales with travel agents in! The first people to handle and prioritize multiple tasks the department and staff, fostering a of. A high school diploma before being considered for the college 's athletic department, and! On-Time experience for each customer providing examples of your capabilities that are according to airline and regulations. Airlines when flights would cancel as well as package travel information sales utilizing computer. Using the Sabre computer systemComputed tax and other related duties system to make reservations effectively. Collected fees, explained FAA and us Customs policies fostering a sense of teamwork collaboration. Transactions customer service ticket orders for clients port of call * issue airline tickets from other aircraft and servicing... Of airline tickets for passengers on Greyhound and Americanos supervision of customer baggage trained on computer system on. Is also crucial in aviation sales are completed accurately and to show you more relevant.! For a ticket and sales departments for canceled and/or missed flights maintained positive attitude toward objectives... Assistance, seat assignments was accurate filling flights package travel information such as passengers... Maintaining a positive experience for passengers to assigned seats.selling, printing, reissue tickets circuited airline computer!
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